Our Platform provides a mechanism for Clients and Consultants to resolve certain disputes, with the limitations set forth below. Our dispute procedures are for the benefit of our Users to help facilitate the transaction between Clients and Consultants and to protect the integrity of our Platform so our Users have an enjoyable experience. In no way is the provision of these dispute procedures or determinations made by Growth Collective under these procedures an admission of any liability of Growth Collective. Both Client and Consultant agree to hold Growth Collective harmless for any decisions made by Growth Collective during the dispute procedure process.
In the event that a Client has a good faith dispute over hours logged by Consultant, Client will be permitted to dispute the hours logged subject to the following terms and conditions:
Notice Period. Within four (4) business days of the date the Client is invoiced for a charge (the “Dispute Notice Period”) and prior to Growth Collective disbursing funds to the Consultant, the Client will provide written notice to Growth Collective by submitting a support ticket through the Platform setting forth in reasonable detail the facts and circumstances which are the basis of the Disputed Matter (each, a “Dispute Notice”). The Client’s failure to submit a Dispute Notice within the Dispute Notice Period will constitute Client’s permanent waiver of Client’s right to dispute the invoice.
Mediation Period. In the event that the Client does submit a Dispute Notice within the Dispute Notice Period, Growth Collective will attempt in good faith to work with the Client and Services Consultant for a period of up to fourteen (14) calendar days from the date of the Dispute Notice (the “Disputed Matter Mediation Period”) to resolve the Disputed Matter. In the event that the Disputed Matter is successfully resolved within the Disputed Matter Mediation Period, each of the Client, Services Consultant and, if relevant, Growth Collective will take the agreed upon steps to execute the agreed-upon resolution.
Final Determination. In the event that the Disputed Matter remains unresolved at the conclusion of the Disputed Matter Mediation Period, by no later than the fourteenth (14th) calendar day after the end of the Disputed Matter Mediation Period, Growth Collective will make a determination in its sole and absolute discretion (the “Disputed Matter Decision”), and based upon the information provided by the Client and Consultant. If Growth Collective decides a refund of any amount if warranted, Growth Collective will promptly issue a Client a refund. Should Growth Collective decide the Disputed Matter in favor of the Consultant, Growth Collective will disburse funds to the Consultant.
Last Updated: February 11th, 2021