A key component of a customer experience strategy is a customer journey map. Your customer experience expert will layout all of the interactions between a customer and your business to identify friction and how to replace it with delight.
If you want to truly understand what your customers want from your business, you have to ask them. Your customer experience freelancer will routinely collect feedback from your customers and apply it to your strategy.
With omnichannel services more readily available than ever before, many users will expect you to offer self-service support options. Your customer experience expert will leverage knowledge bases, chatbots, and other tools that make it easier for customers to find solutions.
Once your customer experience consultant has identified where you need to improve, they will work to bring your entire team on board, train them on new protocols, and help them understand why you're making these changes.
“Growth Collective sent us an email marketing expert who exceeded our expectations and brought a whole new level of strategic thinking to our project. The caliber of the experts on their platform is unparalleled. Plus, I love that they pre-vet experts for us - that means I can quickly launch projects with a consultant that I trust."
When you create a role, you’ll see an instant estimate of the weekly cost based on the desired level and time commitment.
Our team of in-house marketers is available anytime to help you think through a hiring strategy or prioritize channels based on your business model.