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Freelance Customer Experience Consultants For Every Need

Hire pre-vetted Customer Experience consultants, on-demand. We'll match you with one of our freelance Customer Experience consultants in less than 24 hours!
Hire a Customer Experience Consultant

Experience at or with the world's leading brands

How Hiring a Customer Experience Consultant At Growth Collective Works

Create a role

Tell us about your project and goals. We'll give you an instant cost estimate based on your needs.

Meet curated talent

Our team of marketing experts will hand-match you with 2-3 Customer Experience consultants from our pre-vetted talent pool.

Work flexibly

Scale your team up or down as your needs change. No long-term contracts.

What Does a Customer Experience Consultant Do?

Customer Journey Map

A key component of a customer experience strategy is a customer journey map. Your customer experience expert will layout all of the interactions between a customer and your business to identify friction and how to replace it with delight.

Customer Feedback

If you want to truly understand what your customers want from your business, you have to ask them. Your customer experience freelancer will routinely collect feedback from your customers and apply it to your strategy.

Self-Service Solutions

With omnichannel services more readily available than ever before, many users will expect you to offer self-service support options. Your customer experience expert will leverage knowledge bases, chatbots, and other tools that make it easier for customers to find solutions.

CX Team Training

Once your customer experience consultant has identified where you need to improve, they will work to bring your entire team on board, train them on new protocols, and help them understand why you're making these changes.

Transparent Pricing

We work with you and your Customer Experience expert to write well-defined scopes of work and agree to fixed weekly or monthly pricing.

Matched by Marketers

Our team of experienced marketers personally matches you with the right Customer Experience freelancer based on your goals.

Scale Up or Down

As your needs change, update your mix of marketers to tackle your most urgent growth initiatives.

Customer Experience Consultants at Every Level

Hire marketers for every growth need. From junior-level to Interim CMO, we’ve got someone for you.

Why clients love Growth Collective

We’ve helped companies of all sizes and industries assemble dynamic marketing teams.

"We're constantly pulling in Growth Collective experts to test and scale new acquisition channels. They seem to have a specialist for everything!"

Alejandro Chouza
Founder & COO

"We needed an expert to devise a strategy for paid channels. GC connected us with the right marketer the day we signed up. There is no better solution for startups who are looking to move fast!"

Elliot O'Connor
Founder & CEO

“Growth Collective sent us an email marketing expert who exceeded our expectations and brought a whole new level of strategic thinking to our project. The caliber of the experts on their platform is unparalleled. Plus, I love that they pre-vet experts for us - that means I can quickly launch projects with a consultant that I trust."

Andi Smiles
Head of Content

"Growth Collective sent us a digital marketing expert who has really helped us scale and double our revenue. Working with Growth Collective to find the perfect match was easy, from sourcing great talent to helping you choose the right one for you and your business."

Jason Knight
Founder & COO

Customer Experience Consultant FAQs

How much does it cost to hire a freelance Customer Experience consultant?

Our Customer Experience freelancers typically cost between $75-$125 an hour and have at least 5 years of experience in this domain. We offer hourly or retainer pricing and rates vary significantly based on the type of work, level, location, and a number of other factors.

Most Customer Experience experts have rates that fall into these ranges:
  • Junior ($50-$75/hr)
  • Senior ($75-$125/hr)
  • Premium ($125-$200/hr)

When you create a role, you’ll see an instant estimate of the weekly cost based on the desired level and time commitment. 

Our team of in-house marketers is available anytime to help you think through a hiring strategy or prioritize channels based on your business model.

What types of freelance Customer Experience consultants can I find at Growth Collective?
What skills or tools will those freelance Customer Experience consultants use?
What types of businesses do your Customer Experience freelancers work with?

Our Customer Experience freelancers have years of experience working across a number of industry verticals and business types including small businesses, enterprise organizations, and those who are B2B and B2C.

How does the matching process work?

After you create a new role, our team of experienced marketers will comb through our network of experts for the perfect fit. Then, we reach out to these folks to gauge interest and availability. If they are interested, you’ll receive our thoughts on why it's a fit, a personal note from the Customer Experience consultant, a link to their Growth Collective profile, and a way to schedule an introductory call. If you decide to work together, you can start a project in just a few clicks!

What if I’m not happy with my freelance Customer Experience consultant?

We pride ourselves on the quality of the freelancers in our network, but we understand that sometimes it’s just not the right fit. If you are ever unhappy with your Customer Experience expert, we will recommend other specialists with the same area of expertise.

Most projects are hourly and we don't offer long-term contracts. That means you can try working with one of our experts without committing significant time or money..

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